![]() Victims may also want to file a complaint with the FTC at or with their local district attorney’s office.ĪK: Begin with your bank or the credit card company if it is separate from a bank. SM: Consumers can file a complaint with the Better Business Bureau by visiting In addition, consumers are encouraged to go to to report their experience to the public and law enforcement. Also, the police are inundated with major crimes such as murder’s, so worrying about your $3000 that was stolen is not on their priority list. If it is a serious case of fraud, you really have to call a private investigator, because as an individual you cannot get the same information that we can. Many of these con artists count on the fact that people do not check their credit card statements or debit card statements. ![]() Constantly check your card statements to make sure that the amounts charged are exactly what you expect them to be. Watch for charges that are higher than what you believe they would be, often unscrupulous businesses will charge you shipping and handling fees that are excessive or that you did not know about and an array of add-ons. Q: How can I spot fraudulent charges?ĪK: Make sure you understand exactly what you’re getting when you make purchases. BBB sees many types of fraudulent charges, for example: a) excess shipping and handling fees, b) unnecessary warranty fees to cover low-priced products purchased online, c) charges on your credit card for so-called “free trial offers” for health and beauty products, and d) charges hidden in the fine print on contracts for satellite and communication carriers and home security companies. Steve McFarland: With everyone confined to their homes during the pandemic, there’s been a surge in online purchasing. Can you tell the difference in what makes this not actually a charge from Google? An example would be a charge from Google that looks like this. ![]() These scammers will get the cc info and will already have businesses that appear credible and known- they will mirror companies that businesses would use such as courier businesses, Yelp, google…they will trail the name of the company so it’s not exactly the same at the end. Q: What is an example of the most common type of fraudulent charges you see in your line of work?Īndy Kay: The primary heavy loss in credit card scams is where an employee will use a company credit card somewhere where an electronic card reader or criminal at a business will steal the cc information when the card is used at a legitimate business. ![]()
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